Legal
Shipping & Delivery Policy
Learn how Punsatva processes, ships, and delivers your orders.
LAST UPDATED: MAY 31, 2026
1. Shipping Locations
At Punsatva (Shivani Innovation Private Limited), we are committed to ensuring that your Ayurvedic products reach you promptly and in the best condition.
We currently ship across India and offer select international shipping options.
Please check availability for international destinations at checkout.
For specific queries, users may contact customer support.
2. Shipping Charges
Within India
- Free shipping on all orders above ₹500.
- A standard shipping fee of ₹50 applies to orders below ₹500.
International Orders
- Shipping charges vary depending on destination and package weight.
- Final shipping charges are shown during checkout.
3. Order Processing Time
All orders are generally processed within:
- 1–2 business days after order confirmation.
- Orders placed during weekends or public holidays will be processed on the next working day.
- If delays occur due to unforeseen situations, notify customers through email or phone.
4. Delivery Time
Within India
Estimated delivery: 3–7 business days.
International
Estimated delivery: 7–15 business days.
Delivery timelines may vary because of customs or local processing.
5. Tracking Your Order
Once shipped:
- Send order tracking information through email or SMS.
- Allow customers to monitor shipment status through delivery partners.
6. Delays And Issues
Delivery may occasionally be delayed due to:
- Weather conditions
- Custom clearance and regulatory inspections
- Courier provider logistical issues
- Operational disruptions of transport networks
Customers should be informed when delays occur.
7. Undelivered Packages
If a package returns because of incomplete or incorrect address information:
- Contact customer.
- Arrange re-shipment.
Customers are responsible for accurate shipping details.
8. Damaged Or Missing Products
Customers must report damaged or missing items within:
48 hours of delivery.
We require:
- Order details
- Supporting photos of damage or packing list
The Punsatva support team will review and assist promptly.
9. Support Contact
Shipping Support
© Punsatva — Shipping & Delivery