Legal & Policies

Privacy Policy

How we collect, use and protect your personal and health information.

Last updated: 24 October 2026

1. Who we are

Punsatva (punsatva.com) is run by Shivani Innovation Private Limited (“Punsatva”, “we”, “us”).
This policy follows Indian law, including Section 43A of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By using our website, app, consultations or services, you agree to this policy.

Basic details: your name, phone number, email and address.
Health details: your symptoms, health history, answers in our assessment, reports you share, consultation notes and prescriptions.
Order details: products you buy, delivery address and payment status. We do not store your card or bank account details. Payments are handled by secure payment partners.
Website usage: your device, browser, IP address, pages visited and time spent, collected through cookies and similar tools.

We treat all health information as sensitive personal data.
We collect it only with your consent, and use it only to give you care.
Giving information is your choice. Without some details, we may not be able to give you a consultation or deliver your order.

To give you consultations and make your treatment plan.
To process, pack and deliver your orders.
To send you reports, booking confirmations, reminders and follow-ups by phone, SMS, WhatsApp or email.
To improve our website, services and care, using anonymised data.
To follow the law and prevent fraud.
To send you offers and health tips. You can stop these at any time by writing to us.

Our doctors and care team, to treat you.
Delivery and pharmacy partners, only the details needed to send your order.
Service providers who help us run the website, payments, forms and messaging, under strict confidentiality.
Government or legal authorities, only when the law requires it.
If our company is merged or sold, your information may move to the new owner under the same protections.
We never sell your personal or health information. Partners and advertisers only ever see anonymised, combined data.

We use physical, technical and process safeguards to protect your data.
Only team members who need your information to help you can see it.
Please keep your login details safe and tell us at once if you think someone has used your account.
No system is 100% secure, but we take every reasonable step to protect your information.

We keep your information only as long as needed for your care, our records and the law.
After that, we delete it or make it anonymous.

We use cookies to remember your preferences and understand how our website is used.
You can turn off cookies in your browser settings. Some parts of the site may not work properly without them.

You can ask to see, correct or delete your information.
You can withdraw your consent at any time.
Write to us from your registered email or phone. We may check your identity first. If you delete your data, we may not be able to keep giving you services.

Our site may link to other websites. We are not responsible for their privacy practices, so please read their policies.

We may update this policy from time to time. The date at the top shows the latest version. Using our services after an update means you accept it.

If you have any concern about your data, please contact our Grievance Officer:
Kushal Chauhan
Address: D3, Gyanlok Apartment, SD 509, Bank Enclave, Shastri Nagar, Ghaziabad, Uttar Pradesh 201002
Email: support@punsatva.com
Phone: +91 70758 72321 (call or WhatsApp)

Have a question about this policy?
Our team is happy to help.Contact Us